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  1. Bring up the license_status.txt file.
  2. In the license_status.txt file check to see if you see following error message towards the bottom.
    Last message:
    Cannot checkout an uncounted license within a Windows Terminal Services guest session Feature:
  3. If the error exists, you cannot use the software with remote session. You'll need to directly login to the computer where the AWRDE is installed.
  4. If there are other errors in license_status.txt file, please send your awrd.lic file and your license_status.txt file to to request a regenerated license. Please indicate that you are receiving a could not validate error on your license.
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