When AWR does not start, an AWR License Configuration dialog box displays.
- The file displays information similar to the following:
To troubleshoot licensing issues, please send the following to firstname.lastname@example.org:
Subject: AWR Design Environment License Issue
Before sending an e-mail, please check the Troubleshooting Guide at
The majority of licensing issues are covered here, so you can expedite your
problem-solving by checking its contents first. AWR Support personnel also
reference this guide, so if your issue is already addressed they may respond with
a link to the same material.
I want to report a licensing issue in my AWR Software installation.
My name is:
My company is:
My phone number is:
Other than the troubleshooting information below, please include any additional
helpful information or comments in the space below:
My HostID is: 0123456789ab
I have installed version: 10.0 full build 5920 Rev1 (63985)
Troubleshooting information (generated Fri Feb 24 16:09:31 2012):
Package: AWR Design Environment 10 BAD () SN:
Type: No License
Status: 0 day remain out of 0
OS: Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HostID: MAC: '0123456789ab', DSN: 'DISK_SERIAL_NUM=01234567', Flex9: '(none)',
Flex8: '(none)', Flex7: '(none)
Primary File=C:\Program Files\AWR\license\awrd.lic
HKLM\SOFTWARE\FLEXlm License Manager\AWRD_LICENSE_FILE=(not set)
- You can save this information to a file or copy it to the Windows Clipboard.