Date: Thu, 28 Mar 2024 12:05:06 +0000 (GMT) Message-ID: <675448661.1373.1711627506618@[172.30.0.157]> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_1372_318203608.1711627506602" ------=_Part_1372_318203608.1711627506602 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
Problem
There are several symptoms of this problem
When ever you open an AWR project, the software automatically crashe= s.
When ever you add a new graph to a new project, the software crashes= .
Copy and pasting to other programs (such as Microsoft Word, Power Po= int, etc) doesn't work.
The problem occurs when a video driver returns a physical size of 0. We =
have found several newer video cards return a zero physical size when a com=
puter is hooked up to a projector. Internally at AWR, we saw this problem i=
n a very old version of our software when connected to a projector and it h=
as been fixed since then. The only outstanding issue is that when your vide=
o card is in this mode, you will no longer be able to copy and paste from A=
WR to another application. Since currently, this problem is only occurring =
when hooked to a projector, this should not affect a significant number of =
users. We have created a utility to check your video driver settings in the=
attached zip file. If you think you are having these problems, please down=
load this file, unzip the file, and then double click on the file named