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Solution 1
This error can occur when the license server or server machine is down. Re-verify that the AWR server is running on the specified server or the server machine is up.
You can open a command prompt and type "ping (server name)" where (server name) is the name of the server machine to see if your computer can see the floating license server.
Solution 2
If the server is running properly, another instance where you might see this error is if the port that you specified is closed. Port
...
5280is open by default, however sometimes anti-virus and firewall software close this port. To see if this is the issue, you can download a port scanning software and have it try to communicate with the server machine on the port that is specified in your license file.
For further debugging, please email the debug.log
and license_status.txt
files to
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Getting AWR Technical Support
and AWR will attempt to determine the problem.
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