The procedure for requesting AWR support has changed. Please read all about
the new AWR product support process.
When debugging hardware key issues, you should verify that your computer is recognizing your hardware key separate from using the AWR software. There are two ways you can check for this, as follows.
Using LMTOOLS
You can get the LMTOOLS program here: Where can I get the latest FLEXLM utilities for the AWRDE
Double-click
LMTools.exe
to open the LMTOOLS program.Click the System Settings tab and find the FLEXID field. If your hardware key number displays here your computer is recognizing the key.