The procedure for requesting AWR support has changed. Please read all about
the new AWR product support process.
The most likely scenario is that the client machine is able to contact the server machine but not able to connect to the lmgrd process. To fix this problem, verify that the lmgrd process is running correctly on the server and that the port numbers match between the license file (
awrd.lic
) and the CDS_LIC_FILE variable. Also, ensure that the port number specified in the license file is actually available for use. You may need to consult your IT staff for help on this.
For further debugging, please email the
debug.log
and
license_status.txt
files to
Getting AWR Technical Support
and AWR will attempt to determine the problem.