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The most likely scenario is that the client machine is able to contact the server machine but not able to connect to the lmgrd process. To fix this problem, verify that the lmgrd process is running correctly on the server and that the port numbers match between the license file ( awrd.lic ) and the AWRD_LICENSE_FILE variable. Also, ensure that the port number specified in the license file is actually available for use. You may need to consult your IT staff for help on this.

For further debugging, please email the debug.log and license_status.txt files to support@awrcorp.com and AWR will attempt to determine the problem.

How to get your license_status.txt file

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