The procedure for requesting AWR support has changed. Please read all about
the new AWR product support process.
- Verify that the date, time, and time zone on the system are correct.
- See To correct your Windows system clock .
- Reboot the computer. If the problem persists, move to the next step.
- Verify that there are no hidden files and folders.
Windows 10:
Right-click on the Windows Start button
Choose Control Panel and open the File Folder Options.
On the View tab, verify that:
Show hidden files and folders is selected.
Hide file extensions for known file types is cleared.
Hide protected operating system files (Recommended) is cleared.
Click Yes when prompted.
Click Apply and OK.
Now Search the computer hard drive for files with future file dates.
Windows 10:
Open Windows Explorer
- In the search bar type todays date and a date far in the future.
- An example is "datemodified:11/10/2016 .. 11/10/2098"
- The search will begin automatically.