<!--helps support deal with crashes related to video card driver. Keep the related issues adding to this page as we encounter more -->
There are several symptoms of this problem
When ever you open an AWR project, the software automatically crashes.
When ever you add a new graph to a new project, the software crashes.
Copy and pasting to other programs (such as Microsoft Word, Power Point, etc) doesn't work.
The problem occurs when a video driver returns a physical size of 0. We have found several newer video cards return a zero physical size when a computer is hooked up to a projector. Internally at AWR, we saw this problem in a very old version of our software when connected to a projector and it has been fixed since then. The only outstanding issue is that when your video card is in this mode, you will no longer be able to copy and paste from AWR to another application. Since currently, this problem is only occurring when hooked to a projector, this should not affect a significant number of users. We have created a utility to check your video driver settings in the attached zip file. If you think you are having these problems, please download this file, unzip the file, and then double click on the file named
. It will list many features of your video card. If the first two entries, the HORZSIZE and the VERTSIZE are zero, then you have this issue.
Video Card Test