The procedure for requesting AWR support has changed. Please read all about the new AWR product support process.
AWR FAQ
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Problem

How Can I Avoid Error Accessing Remote Document Message?

Solution

When attempting to access web-based Libraries from within AWRDE, it is possible to get the following message:

If you encounter this message, check  Do this forever box and click No so that you use the web-based version of the library and not a cached copy.